Phone Fantastic! Telephone Tips for Government Employees is a fun, effective guide that will help your employees perfect their phone skills. This 33-page booklet is filled with self-help quizzes, morale-boosting humor and scenarios they’ll recognize and learn from.

Your staff will learn how to:

• Make their first impression a lasting one
• Create and leave winning voice-mail messages
• Handle difficult callers successfully
• Deliver "stand-out" service
• And much more!

Whether your employees make calls or receive them - they’ll turn to Phone Fantastic! Telephone Tips for Government Employees again and again. Make sure everyone has their own copy!