Help
My Account
How do I create an account?
- Click the Log In link in the top right corner of the site
- Click “Create Account”
- Fill in account details and then click “Create Account”
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
After you log in, click the person icon in the top right corner of the site. From there, you can update your profile, contact preferences, payment methods, and addresses under the Profile section.
How do I change my password?
After you log in, click the person icon in the top right corner of the site. From there, you can change your password and email under the Security section.
My Orders
Where can I find my digital download once purchased?
After you log in, click the person icon in the top right corner of the site. From there, you can view your purchased downloads by clicking “Downloads” under the Activity section.
How do I renew a subscription online?
Currently, subscription renewals cannot be processed through the site. If you’d like to renew your subscription, please contact Customer Service at custserve@lrp.com or call 1-800-341-7874.
What is your Guarantee/return policy?
You may cancel your subscription to any newsletter within 30 days of purchase by sending an email to custserve@lrp.com. If not completely satisfied, you may return books within 14 days for a complete refund or credit. Books must be in saleable condition. MP4s, eBooks and products with digital components must be prepaid and may not be returned.
How do I return my product?
Return to:
LRP Media Group
Attention: Customer Service
360 Hiatt Dr.
Palm Beach Gardens, FL 33418
There are no returns on digital products. Please contact customer service at custserve@lrp.com or call 1-800-341-7874 for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at custserve@lrp.com or 1-800-341-7874 within 72 hours of receiving the product.
Pricing and Billing
Do I have to pay sales tax?
Sales tax is charged in the following states: FL, IN, NC, OH, PA, VA, WI and WV. Add percentage applicable to your state or county. If tax exempt, please email a copy of your Exemption Certificate to custserve@lrp.com or fax it to 561-622-2423.
I have a question on my charges.
Click the person icon in the top right corner of the site and then click “Orders” under the Orders section. You may compare your order history on our website with your financial records. If you have further questions or concerns, please email custserve@lrp.com or call 1-800-341-7874.
I need a copy of my receipt/invoice.
Click the person icon in the top right corner of the site and then click “Invoices” under the Orders section.
Buyer's Guide
How do I find products on a topic of interest?
To find product(s) you're looking for, you may (1) use the navigation menus on the top of the website or (2) type a product title into the SEARCH box to quickly find a specific product, or type a keyword/phrase into the box to find all related products. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".
You may also type a keyword/phrase or specific product title into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a promo or source code?
In the checkout process, after adding your mailing address and choosing a shipping option, you will be taken to the “Review & pay” page. From there, underneath the Order Summary section on the right-hand side, click the “Add a promotion code” where you will enter your promo or source code and click “Apply.”
Additional Support
Email: custserve@lrp.com
Phone: 1-800-341-7874
Fax: 561-622-2423
Hours: Monday - Friday: 8:30 a.m. - 5 p.m. ET
All inquiries are responded to within 24 hours excluding weekends and holidays. In most cases it is much sooner.